In my last entry I highlighted some of the many reasons you should consider buying your next appliance from Manny's. I focused on sales-related issues (expertise, price, exclusive rebates for example.)
Let's say you decided to make an appliance purchase from us.
First of all, thank you!!
So what happens next? Here's where our delivery department goes to work!
On most delivery days (generally Tuesday thru Saturday) we have anywhere from 10 to 18 delivery teams on the road. Each team will carry anywhere from 8-12 deliveries daily. Order sizes range anywhere from a single piece replacement dryer all the way up to full kitchen suites!
What can our delivery teams do (and just as important, what can't they do?)
Essentially, after verifying that each unit will fit in the requested space (don't forget to check your doorways and hallways!!) we uncrate each appliance and check for concealed damage (yes, hidden dents do happen!), and put in place. We do the basic setup of items such as refrigerators and clothes washers, and we will attach power cords (if purchased through us) on electric dryers and ranges.
What are we unable to do?
There are certain procedures that we cannot do, such as gas disconnections and reconnections, due to legal liability issues. Also, there may be cases (wall oven or dishwasher installations, for example) where we can arrange a professional installation for a nominal fee.
Rather than go down a rabbit hole of dos and don'ts, I've included a link to a page in our delivery brochure, which does an excellent job explaining what we can and cannot accomplish on a normal delivery.
(If you have questions, or if you have an unusual situation, feel free to reach out to any member of our sales teams!)
Let's move ahead, say six months into the future. You've been enjoying your new washer, and it has given you excellent performance for those six months.
All of a sudden your machine has stopped draining. What to do?
With very few exceptions, we service any brand that we sell. I absolutely realize no one wants to have to make a service call, ever.
But -- if you do need service, you can call one of our two service centers (Greenfield and Wilbraham), and they can assist you.
If your product is still covered under manufacturer warranty, you can be assured that you won't be paying for the service call!
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| Mike from Greenfield service |
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| Mary from Greenfield service |
If you had the foresight to purchase one of our premium service contracts, then once again you're in luck!
Our warranty covers parts, labor, and servic calls for up to five years. Just make sure you're calling our service departments!!
I've included a page from our extended service brochure below in case you were curious about the plus-benefits our service plans offer,
If your appliance is out of warranty, we can still service it.
You can place a phone call to either of our service centers, and we will dispatch a trained technician to diagnose your problem, and to discuss a a course of action (on older appliances, replacement may be a more cost-effective option. There would be a service/trip charge involved, but be assured that you will be dealing with a local company and speaking with people from your area who care about getting your problem resolved!
And yes...we know... nobody wants to talk about, or deal with, a broken appliance. We get that. We've all become used to, and dependent upon, the convenience of modern technology. We will do our best to try and minimize the stress and anxiety of having to deal with a malfunctioning appliances.
If you have questions on any of the above, you can always email me here, or reach out to any of the sales professionals in our eleven (pssst... soon to be 12!) showrooms. Phone numbers and address are on the front page of our website.